Customer Support Engineer Intern - Renewable Energy

Casablanca
Stage
Temps-plein

Il y a 19 jours

Elum Energy is a fast-growing company based in Paris with offices in Morocco, South Africa, UAE, India, Singapore, Mexico & Brazil specialized in monitoring & control solutions for solar power plants. Elum technology allows for simple and optimized operations of rooftop solar plants or utility scale ground PV plants coupled or not with energy storage systems (batteries) and in some cases with existing thermal generation units (diesel generators).Our reference customers are constructors (EPCs) and operators (IPPs) of solar power plants and/or energy producers such as TOTAL, ENGIE, GreenYellow, SolarCentury...Our technology currently equips more than 1000 solar power plants in more than 40 countries, from 100kWp to 100MWp.Those plants directly power factories & shopping centers for example, are built to feed into the national grid (Europe), or are built to power remote / islanded cities (Caribbean, South Asia or in some African countries).Our technology, ePowerControl allows to supervise and automatically control these solar hybrid power plants in an efficient way, and its declination in different by-products allows to manage both "simple" type hybrid power plants in self-consumption and more complex power plants of several MWp in grid injection.We are looking for talented, passionate and creative profiles - sharing our passion for renewable energies - to help us build tomorrow's electricity grid!Follow us on LinkedIn for more information on our job offers and news:Job DescriptionWe are looking for a motivated and curious intern to join our Customer Support (CS) team. Your primary mission will be to help our customers become more autonomous, enabling them to address most of their needs independently. You'll work on improving our internal processes and technical documentation, making the commissioning and use of our solutions easier, faster, and more efficient.What You'll DoEnhance internal processes to enhance commissioning quality and efficiency.Create, update, and organize technical documentation for clients and internal teams.Collaborate with technical teams to understand client needs, especially for system configuration and ticket management.Provide first-level technical support to clients and follow up via our ticketing platform.Analyze customer feedback to find opportunities for continuous improvement.Diagnose communication/configuration issues related to Modbus protocols (RTU & TCP) with third-party devices.Preferred ExperienceEducation: Recent graduate from an engineering school in renewable energy or related field.Technical knowledge:

Strong understanding of renewable energy systems (solar PV, energy storage, etc.).
Good knowledge of industrial communication protocols, especially Modbus.
Familiarity with SCADA, EMS, or similar solutions is a plus.

Analytical skills: Ability to analyze data and propose innovative process improvements.Languages: Fluency in French and English, spoken and written.Why Join Us?

Hands-on training in all aspects of technical support at Elum Energy.
Exposure to innovative renewable energy projects worldwide.
A collaborative and dynamic team culture focused on learning and innovation.
A meaningful experience in a fast-growing sector that is shaping the future of energy.

Elum Energy

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