Dutch Team Lead - ENECO

Tanger
CDI
Temps-plein

Il y a 27 jours

We are looking for a dynamic Team Leader to manage a team of Dutch-speaking Outbound Sales Agents supporting a leading European energy provider. In this role, you will drive performance, coach and empower agents, and ensure the team delivers high-quality, full-cycle sales interactions. You’ll help foster a positive, accountable culture where agents engage customers confidently without scripts and with strong cultural sensitivity. Key Responsibilities: • Lead and manage a team of outbound sales agents focused on the Belgian residential market. • Drive performance through clear KPIs, coaching, and regular feedback sessions. • Promote an empowered team environment, emphasizing empathy, logic, and customer rapport. • Facilitate daily team huddles, refreshers, and individual coaching to strengthen agent skills. • Ensure agents manage entire customer conversations—from initial outreach to sale closure—without scripts. • Monitor KPIs such as conversion rates, quality scores, and customer experience metrics. • Prepare and present performance reports, identifying gaps and initiating corrective actions. • Partner with QA and Training teams to align on development areas and performance trends. • Ensure data accuracy in CRM tools and support adherence to operational processes. • Provide floor support and oversee new agent onboarding within the team.
Profil Recherché • Fluent in Dutch (spoken and written); proficiency in French and/or English is a strong plus. • 5+ years of experience in a contact center or BPO team leadership role. • Experience managing sales teams in a fast-paced, target-driven environment. • Demonstrated ability to coach, motivate, and develop performance-oriented teams. • Strong understanding of sales KPIs and customer lifecycle metrics. • Proficient in CRM systems and reporting tools; strong organizational skills. • High cultural awareness, ideally familiar with Belgian customer expectations. • Analytical, process-focused, and confident in managing team escalations.
Avantages sociaux et autres At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently-owned Global business solutions company enabling offshore operations from our locations in the Philippines, India, Morocco, Bulgaria, and Belgium. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years. We invite you to navigate through our website to get to know who we are, to see what sets us apart in culture and thinking. Join us and be part of our success story! Why join us • Embrace a healthy work-life balance. • Enjoy competitive compensation and benefits. • Be part of a positive work environment that fosters collaboration and teamwork. • Advance your career through our professional development opportunities. • Thrive in an inclusive and employee-centric culture.
Amplitude horaire 09:00 - 18:00 | Flexibility is required

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