Front Desk Agent
Four Seasons Hotels
- Casablanca
- CDI
- Temps-plein
- Welcome and register hotel guests, explaining the accommodations and
- establishing credit or method of payment. Agents will also check out guest,
- prepare and explain the bill.
- Respond to a wide variety of guest requests by accurately assessing the guest needs and requests. Adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ standards.
- Check-in guest in an efficient and friendly manner, using the guest’s name whenever possible. Assure that guest is assigned to the proper room type and the correct rate is charged.
- Arrange for luggage to be delivered to guest room and issue correct keys to the guest.
- Check-out guest at end of stay. Ascertain guest satisfaction, collects keys, post late charges and present bill to guest.
- Settle bill accurately through credit card or cash transaction. Maintain a balanced bank assigned by the hotel. Make change, cash checks and exchange foreign currency.
- Reconcile all transactions at the close of each shift. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person, electronic mail, chat and/or by phone.
- Utilize a variety of computer systems to check guests in and out, communicate with other services, runs daily reports...
- Accept reservations, changes and cancellations in the absence of Reservations Department Staff. Ability to answer guest calls and direct the guest appropriately in the absence of a Communication Operator. Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Other duties as assigned
- Cover Night Shift on a rotation basis.
- Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone