Bilingual customer service representatives - French & English – Fès

Cnexia

  • Fès
  • CDI
  • Temps-plein
  • Il y a 2 mois
  • Handling incoming and outgoing calls from French and English-speaking customers. • Handling order-related queries (placing, tracking, amending, cancelling). • Providing personalised customer support throughout the order cycle. • Monitor delivery times and alert customers to any problems. • Providing clear, up-to-date information to customers. • Handling complaints or incidents relating to products or orders. • Escalate complex cases to the relevant departments (technical, logistics). • Follow up until resolution and customer satisfaction.
Profil Recherché • Fluently in English and French with excellent oral and written communication skills. • Experience in a call centre or telephone customer relations (a major advantage). • Good knowledge of telecoms products or services (boxes, SIM cards, subscriptions, etc.). • Customer service skills, active listening, stress management. • Ability to multi-task and meet pre-established objectives. • Excellent organizational skills and sense of priorities.
Avantages sociaux et autres • An hourly rate paid training from the first month. • An open-ended contract and Social security. • A very enticing attendance bonus. • Private free health care with a very competitive rate. • Free door to door transportation for shift ends. • Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc).
Amplitude horaire 24h/24

Moncallcenter