French Bilingual Technical Support Agent
Paystone
- Casablanca
- CDI
- Temps-plein
- Assist with installations, configurations, and hardware management
- Resolve issues in a timely and thorough manner via phone and e-mail
- Follow documentation and training materials to diagnose, resolve and escalate customer/sales agent calls when necessary
- Take initiative to research and manage issues outside documented occurrences
- Diagnose mechanical, hardware, software and systems failures using established procedures and liaising with cross-functional teams
- Understand the value proposition of Paystone products and services to provide customers with beneficial recommendations
- Be the ‘Voice’ of the customer, representing the merchant base effectively by understanding their business needs, product, process, and system requirements to influence and define our future direction
- Proactively identify, analyze, and suggest improvements to existing business processes for peak performance and enhanced customer experience.
- Customer Obsessed
- A love of learning
- A solid grasp of communication (ability to walk someone through the basics)
- Basic knowledge of internet functions (Modems, Routers, Dynamic/Static IP)
- Ability to understand and carry out instructions in written, oral, or diagram form
- Sweet Internetting skills
- High energy / positive mojo
- Monday – Friday 11 am - 7 pm EST (5pm - 1am local time in Morocco)
- Compensation tied to market data (we user Mercer)
- We reward for contribution
- Unlimited Vacation - yes, for real
- We’re committed to career development
- Work from home
- Company Events