Rider Acquisition & Experience - Morocco

Casablanca
CDI
Temps-plein

Il y a 12 jours

If you're here, it's because you're looking for an exciting ride.A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.What makes our ride unique?🤝 Our culture and strong values.💪 Our career development philosophy.🤝 Our commitment to being a force for good.We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.YOUR MISSIONGlovo is looking for a talented and experienced Glover Experience & Growth Lead within the Supply Operations team, based in Casablanca. Alongside with the operations team, the GX and Growth Lead will be responsible for developing and improving couriers (Glovers) end-to-end lifecycle across the country.THE JOURNEY

Be responsible for the whole lifecycle of a courier : acquisition of new couriers, their onboarding workflow, retention and loyalty program
Provide couriers acquisition needs based on the trend and seasonality (e.g. major events, eids etc.)
Generate market insights from focus groups, surveys, and others.
Optimize acquisition strategy, budget and channels based on performance and priority
Ensure couriers materials are not running out of stock to cover for new onboardings or replacements
Responsible for implementation of loyalty programs for couriers (benefits and rewards, timeline) and negotiating local benefits and perks for the Glovers.
Responsible for CRM and always-on communications with couriers and developing specific communications for Glovers.
Coordinate with brokers for insurance cases progress
Provide - along with Regions owners - compliance and fleet operational settings
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

WHAT YOU WILL BRING TO THE RIDE

Professional English and Arabic (classic and Moroccan darija, written and spoken) - you will be the owner of all communications sent to couriers, so Arabic and both darija have no secrets for you!
Data-driven approach - You will be challenged… but data and metrics are your best back up! You love them and leverage them!
Communication skills - You will be interacting with many stakeholders and managing relations with couriers (CRM) - adapting the tone and the wordings is a must to bring impact
Critical thinking - You have a business sense, you understand the metrics and can seize the impact on business
Strong team spirit and collaboration - sync with different regions / city owners
Problem solving and pragmatic - at Glovo, we are evolving in a fast paced environment especially when it comes to Operations, you are excited about new challenges and you know how to quickly adapt and driven by problem solving mindset
Mastering Excel Basics - you will be handling some quick analysis and you know how to handle Excel / Google Sheets basic formulas

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.We believe driven talent deserves:

🌟 An enticing equity plan that lets you own a piece of the action.
💪 Top-notch private health insurance to keep you at your peak.
🍔 Monthly Glovo credit to satisfy your cravings!
💳 Discounts on transportation, food, and even kindergarten expenses.
🏊 Discounted gym memberships to keep you energized.
🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
👪 Enhanced parental leave, and office-based nursery.
🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

So, ready to take the wheel and make this the ride of your life?Delve into our culture by taking a peek at our and check out our and !

Glovo

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