Bilingual team manager (FR-EN) Casablanca

Casablanca
CDI
Temps-plein

Il y a 2 mois

As Team Manager, your main tasks will be to: -Coach and support a team of Customer Advisors in achieving their objectives. -Ensure the application of the various performance indicators required and the overall performance of your team, as well as compliance with the objectives set internally. -Ensure that the quality of service provided to customers is excellent and efficient. -Ensure daily supervision of the team, while guaranteeing excellent quality of response to all calls. -Continuously evaluate the team's performance, establish training needs and monitor career development. -Ensure team members' attendance and discipline. -Ensure the achievement of performance targets (Internal & External). -Produce reports and statistics required to monitor business activity.
Profil Recherché Education and qualifications: -Minimum 2 years higher education in marketing, management, finance or other. -Proven experience as a Team Manager in the customer service field. Skills required: -Excellent fluenty in French and English. -Proficiency in office automation tools. -24hours availability. -A spirit of collaboration and partnership with the various people involved in operations. -Leader, managerial spirit, positive and credible attitude, strong in oral and written communication techniques.
Avantages sociaux et autres - A permanent contract - Social security. - An attendance bonus - Private health insurance with attractive reimbursement rates. - Free transportation.
Amplitude horaire 24H/24H

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