Sales Support Administrator

• Review Salesforce orders (opportunities, RBS, ABCs, SUMs) to ensure contracts, purchase orders, and related documentation are accurate and comply with company policies.
• Process Salesforce orders accurately, verifying that account, contract, and contact details meet standards for billing, ACV reporting, commissions, and fulfillment.
• Maintain and update client records to reflect the current status of Salesforce orders, supporting accurate invoicing and reporting.
• Collaborate with Finance and Legal to ensure all deals are processed in line with company policies and expectations.
• Conduct monthly QA checks to identify and correct data entry errors within established deadlines.
• Assist Commercial leadership, Finance, and other cross-functional teams in resolving opportunity, account, and billing-related inquiries.

• Support the Sales team in closing new and existing business deals by creating and updating sales orders, reviewing investment summaries, completing vendor forms and sending orders to customers for e-signature.
• Guide assigned reps in maintaining accurate Salesforce data entry to ensure proper forecasting and a seamless customer experience.
• Prepare detailed renewal reports for assigned reps, including product usage.
• Assist Account Managers and BDEs in client communications with French-speaking customers, related to sales order processing, billing, and collections.

• Participate in Salesforce data governance initiatives and related clean-up projects.
• Participate in process improvement efforts for the sales order lifecycle, identifying opportunities for greater efficiency and best practices.
• Assist in the integration of new entities, ensuring smooth transitions in sales order processing and data management.

• Education: Associate degree or equivalent years of experience.
• 1-3 years of experience in account management, customer service, or sales support preferred.
• Working knowledge of Word, Excel and PowerPoint (MS Office) and Outlook.
• Self-Management (Time and priorities): Excellent time management and overall strong organizational skills.
• Detail Oriented: Exceptional attention to detail, thorough and accurate data management, and punctual follow-through.
• Interpersonal Skills: Effectively utilizes analytical skills and customer service mindset to solve customer problems.
• Written and Oral Communication: Excellent written and oral communication skills, experienced in preparing and presenting client documentation, and articulating confident answers to difficult questions.
• Teamwork: Team-player, who collaborates with ease up and down the organization.
• Flexibility: Thrives in a dynamic, fast-paced business environment.

• Experience with Salesforce.com or other CRM software.

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