Bilingual IT Helpdesk agents (English/French)

Outsourcia

  • Casablanca
  • CDI
  • Temps-plein
  • Il y a 1 mois
As part of its development, Outsourcia is recruiting bilingual French/English speaking Helpdesk Technicians for one of its clients Reporting to the helpdesk team leader, your main tasks will include • Receiving and managing user requests • Monitoring and handling technical incidents • Complete incident diagnosis for an intervention • Incidents input • Handling recurring incidents • Quality of the IT support service
Profil Recherché • Perfect fluency in French and English (processing in both languages at the same time) • Good technical skills • Good knowledge of IT hardware, server and network environments • Capacity to communicate effectively with a large variety of people, in a professional manner, on the phone and in writing • Teamwork • Immediately available
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