First Level Supporter wanted (m/f/d)
Lan IT 24 GmbH
- Tanger-Tétouan-Al Hoceïma
- Contrat
- Temps-plein
- Dear Sir or Madam, we at LAN-IT 24 (Germany) are currently looking for First Level Supporters in: Morocco - Tanger and Oujda Start: ASAP
Full time (Mo-Fr/40h)
100% OnsiteTasks
- Processing customer enquiries and problems in the area of IT support
- Recording and documentation of customer information and support tickets
- Initial contact and first analysis of technical problems
- Providing solutions and instructions for frequently occurring problems
- Escalating complex cases to second level support
- Monitoring systems and performing basic maintenance tasks
- Updating knowledge bases and creating instructions for customers
- Ensuring a professional and friendly customer service experience
- Tracking and monitoring customer satisfaction
- Assisting with the installation and configuration of software and hardware
- Expertise in IT systems, networks and hardware
- Excellent communication skills, local language and English (written and verbal)
- Good problem solving and analytical skills
- Customer orientation and friendly interaction with customers
- Time management and prioritisation skills
- Willingness to learn and ability to undertake continuous professional development
- Ability to work and collaborate in a team